Home / Car Insurance Guide / Car Insurance | Auto Insurance Clients Rank RBC Insurance Highest In Ontario And Atlantic Canada
MISSISSAUGA, ON, Sept. 20, 2011 /CNW/ ? RBC Insurance was ranked top on the whole in patron compensation amid insurance companies in Ontario and the Atlantic Region, according to the 2011 J.D. Power and Associates? Canadian Auto Insurance Study.
This eccentric investigate of Canadians measures customers? practice with their first insurer and customers rated RBC Insurance top in 3 of the 5 categories: Policy Offerings, Billing and Payments, and Claims.
?RBC Insurance is really gratified to be top rated with customers in Ontario and Atlantic Canada ,? says Neil Skelding, boss and CEO, RBC Insurance. ?Providing an excellent client experience ? from sale to affirm ? is a vicious segment of our worth proposition. This endowment recognizes our undertaking to always providing customers with innovative and client-focused insurance products and services.?
RBC Insurance patron service and affirm highlights include:
An crisis reply module : RBC Insurance offers this module in leading cities opposite Canada and it continues to be a client experience differentiator. When a client has an accident, RBC Insurance will prepare is to collect up of a client?s shop-worn van and will supply a let on the spot. After repairs are completed, the van is delivered back to the client and the let van picked up. This service provides the client with a no-hassle experience in that the full correct routine is concurrent by RBC Insurance, inclusive a lifetime guaranty on repairs.
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On-site access to vicious claims data: RBC Insurance has enabled its adjusters to prepare their client?s claim, on site, by observation their profile, drafting the guess and sending it wirelessly, in actual time, to the principal claims application. The adjuster can then record the remuneration and shut the claim. And, to serve complement the client experience, the RBC Insurance claims group has not long ago started creation post-claim follow up calls to make sure customers are cheerful with how their claims were handled.
A trusted claims recommendation line: RBC Insurance provides ?off the record? trusted recommendation to customers to help them comprehend the probable repercussions to their coverage, guilt and future premiums. This is an recommendation usually line ? so if no affirm is made, there is no repercussions to a client?s policy and data is not transfered on to underwriting.
?RBC Insurance functions hard to proactively and every time upgrade the insurance experience on all fronts: advice, buy and claims,? mentioned Skelding. ?Our home and auto group has done a few leading strides in creation the auto insurance routine simpler ? and our customers are evidently noticing.?
About RBC Insurance
RBC Insurance, by its working entities, provides a far-reaching operation of travel, life, health, home, auto, riches and reinsurance products and solutions, together with creditor and business insurance services, to particular and group clients. RBC Insurance has more than 4 million customers in Canada , the U.S. and internationally. Our products and services are offering by a far-reaching accumulation of placement channels, inclusive call centres, sell insurance branches, eccentric brokers, go agents, a exclusive sales force and the Internet.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a universal selling data services firm providing forecasting, opening improvement, amicable media and patron compensation insights and solutions. The company?s high quality and compensation measurements are formed on responses from millions of consumers annually. For more data on automobile reviews and ratings , automobile insurance , illness insurance , unit phone ratings , and more, greatfully revisit JDPower.com . J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
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